Privacy Policy

Effective Date: [5 February 2025]

Last Updated: [5 February 2025]

Welcome to Brisbane Mountain Tours ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsiteURL.com] and use our services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect the following types of information to provide you with our services:

a. Personal Information

We may collect personal information when you:

• Book a tour or service with us
• Contact us via email, phone, or contact form
• Sign up for our newsletter or promotional emails
• Leave reviews or comments on our website

Personal information we may collect includes:

• Full name
• Email address
• Phone number
• Billing and payment information
• Any other information you voluntarily provide us ie DOB

b. Non-Personal Information

We may collect non-personal information such as:

• IP address
• Browser type
• Device type
• Pages visited on our website
• Date and time of visit
• Referring website

We use cookies and analytics tools (such as Google Analytics) to improve our website functionality and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your tour bookings
• To communicate with you regarding your inquiries or bookings
• To send promotional offers, newsletters, and updates (if you opt-in)
• To improve our website, services, and customer experience
• To comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service Providers: Third-party vendors that assist in providing tours, processing payments, or customer support
• Legal Requirements: If required by law, government request, or to protect our rights and property
• Business Transfers: In case of a merger, sale, or business restructuring, your information may be transferred

4. Security of Your Information

We implement reasonable security measures to protect your personal data from unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure. We encourage users to take precautions such as keeping their login information private.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Analyze website traffic
• Improve user experience
  You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional emails (by clicking the "unsubscribe" link)
• Disable cookie tracking through your browser settings

To request access or deletion of your information, please contact us at hello@brisbanemountaintours.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of any third-party services you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Brisbane Mountain Tours

hello@brisbanemountaintours.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy complies with Australian privacy laws, including the Privacy Act 1988 (Cth). If you collect customer data from European users, consider including GDPR compliance details.